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52,728 LIVE CHANNELS 169,076 MOVIES AND 44,465 SERIES 78.20% EPG COVERAGE 4K WHERE AVAILABLE FAST ACTIVATION DAILY WHATSAPP SUPPORT 52,728 LIVE CHANNELS 169,076 MOVIES AND 44,465 SERIES 78.20% EPG COVERAGE 4K WHERE AVAILABLE FAST ACTIVATION DAILY WHATSAPP SUPPORT

Refund policy

Our refund policy is simple: we want you to pay only for a SetIPTV plan that works on your setup. That is why we recommend the free trial first, and why support always tries to fix a problem before any refund is considered.

SetIPTV refund policy support conversation

Last updated: November 2, 2026

Try the free trial first

A short test is the easiest way to avoid a mismatch. Ask for a free trial through WhatsApp, then use the same device, app, and internet connection you plan to use after ordering. If the trial plays smoothly, you can compare plans on our pricing page with more confidence. If something does not work, tell us during the trial so we can fix it before you pay.

How the refund policy window works

Refund requests must reach us within 24 hours of purchase. Once those 24 hours pass, the order is final. In addition, we only refund when there is a real problem with the service itself and our support team cannot fix it. A cancellation or a change of mind does not qualify. Since plans are one-time payments with no automatic renewal, there is nothing to cancel later anyway.

What counts as a service issue

In short, a request qualifies when the problem is on our side, for example:

  • Your login does not activate, and support cannot make it work.
  • No channel plays on any supported device or IPTV player app, even after troubleshooting with us.
  • A server fault on our end blocks the service and is not resolved within the 24-hour window.

When the refund policy does not apply

On the other hand, we do not issue refunds in these cases:

  • Cancellation or change of mind: you no longer need the plan, picked another provider, or ordered the wrong length.
  • Missing HD or 4K channels: channel lists change because of licensing, so a missing channel is not a fault.
  • Channels that are down for a while: a temporarily unavailable channel returns once its source is back.
  • Brief buffering or slow internet: stream quality depends on your connection speed and home network.
  • EPG errors: programme guide data sometimes lags, and we correct it on our side.
  • Installation trouble: support helps you set up for free, yet setup problems alone do not justify a refund.
  • ISP blocks: restrictions applied by your internet provider are outside our control.
  • Late or unclear requests: requests sent after 24 hours, or without a valid reason.
  • Shared or overused logins: credentials shared with other people or used on more devices than the plan allows.

How to send a refund request

Within 24 hours of purchase, message us on WhatsApp or through the contact page and include:

  • Your order details and the plan you bought.
  • Your device type and IPTV player app.
  • A clear explanation of the service issue.
  • Screenshots or photos of any error message.

Our support team then tests the account and tries every reasonable fix first. Meanwhile, our setup guide covers common login, EPG, and buffering problems, so you can try those steps while you wait.

Processing time

If we approve a refund, the processing time depends on your payment method and the payment processor. Banks and card providers may also need extra time before the funds appear in your account. You can ask us for an update on WhatsApp at any time.

Updates to this refund policy

We may change this page when our service or payment options change, so the date at the top always shows the current version. This page does not limit rights you have under consumer law in your country. If any part is unclear, ask us before you order.