Privacy policy

Our privacy policy explains how SetIPTV handles personal data when you visit this website, request a trial, contact support, or buy an IPTV subscription. In short, we aim to collect only the information needed to provide the service and answer your questions.

Last updated: November 6, 2026

Data this privacy policy covers

We may collect your name, email address, phone or WhatsApp contact, order details, selected plan, device information you choose to share, and support messages. In addition, we may collect technical information such as browser type, approximate location, pages visited, and cookie data.

Why we use data

We use data to answer trial requests, process orders, send credentials, and provide support. We also use it to improve the website, prevent misuse, keep records, and comply with legal duties. For example, if you contact us about setup, we may use your device details to give the correct instructions.

Legal basis

Where the GDPR applies, our legal bases may include contract performance, legitimate interests, consent, and legal obligation. First, contract performance covers order handling and service support. Then, legitimate interests cover security, customer care, and service improvement. Finally, consent may apply to optional analytics cookies where required.

Payments

Third-party payment processors handle payments. So card, Apple Pay, and Google Pay details go through secure checkout. As a result, we do not store full card numbers or payment credentials on our own systems.

Retention

We keep personal data only for as long as needed for the purposes this privacy policy describes. However, we may keep order and support records for a reasonable period to help with account questions, payment checks, dispute handling, and legal requirements.

Your rights under this privacy policy

You may have the right to access, correct, delete, restrict, or object to the use of your personal data. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise these rights, contact us through WhatsApp or the contact page.

Also, if you believe we have not respected your data rights, you may complain to the Hellenic Data Protection Authority or your local data protection authority.

Cookies

We may use essential cookies for website function and checkout flow. In addition, we may use analytics cookies to understand site performance and improve pages. You can manage cookies through your browser settings at any time.

Age requirement

This service and website are intended for adults aged 18 or over. Therefore, we do not knowingly collect personal data from children.

Questions about this privacy policy

For privacy questions, contact us via WhatsApp or the contact page. However, please avoid sending sensitive personal information unless it is necessary for your request. Meanwhile, the rules for using your subscription are in our terms of service.